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The Self-Sufficiency program allows clients to custom-design their own plan for becoming self-sufficient by improving income and continuing education. It is based on the premise that with proper planning, information, support, and accountability, virtually everyone can achieve some level of economic self-reliance. Self-Sufficiency Self-Sufficiency Helping people help themselves Self-Sufficiency, our signature program, enables you to custom-design your own plan for becoming self-sufficient by improving your income and continuing education. It is based on the premise that with proper planning, information, support, and accountability, virtually everyone can achieve some level of economic self-reliance. The program is conducted through intensive case management. You will be assigned to a caseworker who helps you develop an individualized case plan, tailored to fit your needs and goals with the steps needed to achieve them. Clients can remain in the Self-Sufficiency program for up to two years, during which you’re encouraged to take advantage of the many other activities and programs ESR offers to enhance the development of life skills that will help you to become even more self-sufficient. You also may receive financial assistance as part of your individual case plans. Such assistance may include tuition and books for improving education, childcare assistance, taking higher-paying employment, housing services, transportation, and more. Self-Sufficiency Team All clients are expected to meet with their caseworkers at least monthly. We’ll track your progress and give the necessary support to assist you along the way. This structured program has been documented to be very helpful in assisting clients in improving their job, and income prospects, and helping to create and maintain a stable home life. Who Qualifies All of ESR’s programs, except Information and Referral, are designed to assist low-income households, working homeless families, with at least one member of the household employed. We base enrollment on government standard levels of income, which you must meet in order to qualify. Each case is reviewed by the program staff as a group, which then determines which households will be enrolled. ESR recognizes the needs of community members who are on disability and unemployment, however, our programs are not set up to work with households who rely on these sources as their sole income. United Way, one of our collaborative partners, provides an information service where those who seek assistance can locate the agency that is best suited to meet their needs. This information service can be accessed by dialing 2-1-1. Requirements To become enrolled in ESR’s Self-Sufficiency Program, you must: Be a resident of Forsyth County. Provide a photo ID. Provide Social Security or ITIN card. Provide proof of income (paycheck stub). Meet the DHHS income definitions. Be willing to participate in a structured program. Be willing to accept case management/counseling services including economic literacy training. Be willing to follow an established budget and case plan. Be willing to abide by rules and regulations for residence at ESR’s housing services facilities, if applicable. Service Delivery: Income and Wage Progression Vocational education to improve employment Transportation Child Care Social and Economic Literacy Training Employment Supplies Housing Services Permanent Housing Permanent Supportive Housing Budgeting and Financial Education Family Stability and Domestic Violence Mental/Substance Abuse Incarceration and criminal activity The maximum amount of time for service delivery is two years. The clients’ graduation is determined by self-sufficiency performance outcomes established by the agency. If you have interest in this program, contact the Self-Sufficiency Team by calling (336) 722 - 9400 ext. 154 or fill out the form below. Orientation takes place twice a week: Tuesdays from 10:00 -11:00 am and Thursdays from 1:00 -2:00 pm. Orientation is held at ESR which is located at 3480 Dominion Street, Winston-Salem, NC 27105. You must attend an orientation session as a part of the enrollment process. Self-Sufficiency Interest Form First name Last name Email Phone Submit

From time to time, we are able to bring on interns from a variety of higher education programs such as social work, sociology, and psychology. Through internships, we can offer students hands-on experience working with the low-income community. Become an Intern Hey There! Through internships, we offer students hands-on experience working with the working and low-income community. Students are exposed to nearly every aspect of the day-to-day function of a nonprofit community action agency. Interns can expect to be part of the team participate in job shadowing, along with direct client contact. Activities and tasks may vary while working in different departments. Interns might also serve as assistants for program activities, public speaking at events and information fairs. I nterns are required to sign privacy documentation. Internships are usually arranged through a student’s instructor or counselor. If your program requires internship or volunteer hours, but your instructor(s) leave the arrangements to the student, we can work with that as well. If you need assistance arranging an internship that your program has approved, please contact Delores McCullough at (336) 722 - 9400 Ext 124 Monday through Thursday or via email at delores.mccullough@eisr.org .

¿Está listo(a) para dar un paso hacia el cambio de su vida? El ESR puede ayudarle. ¡Ahora ofrecemos sesiones de orientación en español!!! Las sesiones de orientación están ubicadas en Experiment in Self-Reliance (ESR). Spanish Speaking ¿Está listo(a) para dar un paso hacia el cambio de su vida? El ESR puede ayudarle. ¡Ahora ofrecemos sesiones de orientación en español!!! Las sesiones de orientación están ubicadas en Experiment in Self-Reliance (ESR). Únase a nosotros el tercer Miércoles del cada mes a las 10:00 am a nuestra sesión de orientación con Myriam Pereda, Entrenadora de Éxito para el Programa de Auto-Suficiencia de ESR. Nuestra dirección es: 3480 Dominion St. Winston-Salem, NC 27105. Para obtener más información, llame al (336) - 722 - 9400. Ready to take a step towards changing your life? ESR can help. We now offer orientation sessions in Spanish! Orientation sessions are located at Experiment in Self-Reliance (ESR). Please join us on the third Wednesday of every month at 10:00 am for orientation sessions facilitated by Myriam Pereda, Success Coach for ESR’s Self-Sufficiency Program. Our address is 3480 Dominion Street, Winston-Salem, NC 27105. For more information, call (336) - 722 - 9400.

Meet ESR's dedicated staff team, leadership, and board members! Our Team Meet Our Staff Experiment in Self-Reliance Staff ESR Staff Photo 2024 Show More Front Row (left to right) : Hilda Moore, Cherie Ingram, Melinda Hash, Fred Bazemore, Tonya Oliphant, Manya Stewart, Janet Ashe Second Row (left to right) : Bryon Harrison, April Marlin, Jacqueline Cornell, Myriam Pereda, Dejuana Eastland, Mikalah Muhammad, Denise Marshall, Kimberly Hardy, Shadowe Magaraci, Janet Carlton Not Pictured: Alicia Anthony Leadership Fred Bazemore Executive Director Frederick D. Bazemore is the Executive Director at Experiment in Self-Reliance (ESR). Prior to his promotion to this position in May 2024, Bazemore had served in leadership roles at ESR for over 20 years, being the agency’s Director of Programs and Operations from 2011 to 2023, and the Self-Sufficiency Program Director from 2003 to 2011. A native to Tarboro, North Carolina and a graduate of Winston-Salem State University, Bazemore earned a bachelor’s degree in Political Science and Public Administration. Prior to joining ESR, Fred spent his early career years as a former Senior Regional Portfolio Property Manager, Senior Low-Income Housing Tax Credit Director and Housing Finance Director. His greatest strengths are i ntegrity, consistency, experience and having a great knowledge about the clients we serve that allows the agency to continue to build trust and solid relationships through honesty and consistency. The new Executive Director extends his commitment to non-profit work beyond his employment through his community activism, serving on many boards and committees that focus on issues around employment, housing, transportation, financial literacy, economic development, and education for the low-income residents of Forsyth County and North Carolina. Fred is a former member of the Piedmont Triad Workforce Development Board and currently serves on the North Carolina Community Action Association (NCCAA) Board of Directors, the “CARES” Project Board of Directors, and serves as the Western District Chairman for the NCCAA. When not advocating for the low-income in the community, you can find Fred the “Avid Golfer,” as many know him, on the golf course, participating as an active member of Kappa Alpha Psi Fraternity, Inc. and a member of St. Peter’s World Outreach Center. Board Marsha S. Smith Board Chair Living a life poured out Marsha was born in Wichita Falls, TX at Sheppard A.F. B. She is a daughter of a retired Air Force, Vietnam Veteran. As an Air Force “brat” she traveled to many places around the country and abroad. Marsha is also a Veteran, she served in U.S. Army for 5 years as an Accounting Specialist. She had the honor of serving with the 160th Special Operations Aviation Regiment (SOAR) (Airborne). Known as the Night Stalkers, they are recognized for their proficiency in nighttime operations, and where portrayed in the popular movie, “Black Hawk Down”. After her military service, Marsha relocated to Winston Salem, NC, where she has resided for more than 20 years. Marsha is a graduate of Brookstone College of Business. She earned her Undergraduate Degree in Business Administration from High Point University, and she earned her Master’s in Business Administration (MBA) from Winston Salem State University. Marsha is a member of St. Stephen MBC in Winston Salem, NC., where she serves as the Girl Scout Troop Leader. She also serves in the Audio/Video Ministry, Jail & Prison Ministry, Beautification Ministry, Outreach Ministry and the Women’s Ministry. Marsha serves as Chair on the Board of Directors for Experiment in Self-Reliance (ESR), a non-profit community action organization that serves the working poor in Forsyth County, NC. Marsha is also the owner of Simple Elegance Designs – Hand Crafted Wreaths, Event Planning and Design, and has been in business since 2014. After many years in the private sector workforce, Marsha began working for the Veteran’s Benefit Administration (VBA) in the Department of Veteran Affairs in 2011, as a Rating Veteran Service Representative (RVSR). In 2015, Marsha transitioned into management and is currently a Coach for a team that processes Veteran disability compensation claims. Marsha is happily married to U.S. Army Retired First Sergeant Thomas L. Smith, Jr. and has a daughter, Sierra. Marsha’s life work and passion are service to others and is intentional about making an impact on the lives of everyone she encounters throughout her life’s journey. 2023-2024 Board Members Chad Archer, Marcus Houston, Virginia C. Martin, Carol G. Mitchell, William H. Penn, Aimee L. Smith, Marsha Smith, Leslie O. Winbush. Irma Berry-Scott, Chenita Johnson, Johnna Leavy, Darryl Head, Florence Adams, Josh Hammaker, Phygenia Young Executive Board Marsha Smith (Chair), Aimee L. Smith (Vice Chair), Marcus Houston (Secretary)

Your donation stays here in Forsyth County. These funds help provide assistance to clients in need of purchasing food vouchers and bus passes, for deposits on utilities, rent deposits, assistance with childcare for a working parent, uniforms for work or school, tuition, books, and other services to help meet our clients’ immediate and long-term needs. Donate Now more than ever, ESR needs your support Your donation stays here in Forsyth County. Generally, your monetary contributions go directly to client assistance funds. These funds may be used for purchasing food vouchers and bus passes, for deposits on utilities, rent deposits, assistance with childcare for a working parent, uniforms for work or school, tuition, books, and other services to help meet our clients’ immediate and long-term needs. Your donations of goods also go to assist our clients, depending on the nature of the donation. We have limited storage for donated items, however please call us to see if we have an immediate need for your items. For information on how to donate tangible items, call (336)-722-9400. For more ways to give, see giving options below. Annual Fund General giving goes to the area that has the most need. Your gift, plus the gifts of others, can mean the continuation of a program, the addition of new programs or activities to help citizens of Winston-Salem/Forsyth County to remove themselves from poverty, help meet the needs of a family throughout the year, or provide for a host of other vital services in our community. Louise G. Wilson Legacy Society Louise G. Wilson served as ESR’s Executive Director from 1968 until 1985. Over the course of her career and throughout her life, Wilson dedicated her time to advocating for the needs of the poor. Her legacy of service and commitment to the community proceeds her. The Louise G. Wilson Legacy Society is reserved for donors who contribute $1,000 annually. An honor event will be held each year in recognition of Mrs. Wilson and the Legacy Society. Donation Form First name Last name Street Address Street Address Line 2 City Region/State/Province Postal / Zip code Email Phone Select Your Campaign Annual Fund General Support Louise Wilson Legacy Society Program Support (please specify) Other (please specify) If your gift is in support of a Program or Other, please specify the program or campaign here. This gift is In honor of (please specify) In memory of (please specify) Not applicable If your gift is "In honor of" or "In memory of," please specify here. Enter the amount you wish to pay: $ Go to Checkout Thanks for submitting!

VITA Tax Program Manager Primary Role: The VITA Manager is responsible for supervising the operations for the asset building coordination through the VITA program by recruiting volunteers, training volunteers, and supervising and aiding staff and volunteers in setting up tax sites. This individual will manage and execute all free tax preparation with volunteers at community sites. The VITA Manager will work in concert with the economic literacy activities for IDA clients, agency wide clients, and community partners when appropriate. The unified coordinated efforts will aim to address the changing trends that impact families/individuals facing asset poverty. Additionally, the VITA Manager will aid in doing presentations to inform the public/clients in the importance of free tax preparation and information associated with taxes. This individual will lead the efforts of evaluating existing programs and activities in order to make suggestions/changes based on reported client/community needs and business trends. Reports to: Director of Agency Operations with guidance from the Executive Director for community collaborations. Duties: Organizational Program Leadership: Trains volunteers and ESR staff on the benefits of EITC specially the EITC for clients pursuing self-sufficiency and housing stability. Also train staff on the basics of how to use tax system to benefit working families including the use of the Child Tax Credit, the Education Tax Credit and the Savers' Tax Credit. Conducts training for VITA volunteers, set up current tax sites, facilitate process for new sites in concert with the IRS standards Conducts training for tax site host and create site standards in concert with IRS standards Attends and facilitates meetings for Forsyth County Working Family Partnership. Develops strategic plans for the changing community and professional trends by designing and implementing progressive educational programs. Maintains tracking system and data to monitor accomplishments on-going. Contributes to the effectiveness of the program by maintaining active interest in the field, consulting and advocating for change. Assists Executive Director in marketing services to the community or others as directed. Maintains professional competency by participating in continued education, workshops, seminars, etc. and personal growth experiences. Meets regularly with supervisor to discuss community needs, workload, communication concepts and, make suggestions for changes/new programs, etc. Works in concert with IDA Director to promote asset building efforts. Participates and provide written and oral updates to Community Collaborators during scheduled meetings. Maintains working relationships with participants and provide suggestions and/or recommendations as needed. Fulfills other related job duties as needed. Programmatic Marketing and Communication: Develops all outreach materials so that materials can be customized as needed for both the free tax sites and for VITA outreach materials for both eligible individuals and employers. This will include but not limited to fliers, brochures, employer toolkits, and other materials as agreed to by partner agencies. Develops an outreach strategy to reach employers, non-profits who serve low-income clients and eligible families on the benefits of the EITC. Provides educational presentations and marketing presentations to a wide variety of audiences, ensuring a broader range of potential sites and lead financial partners for VITA and asset building efforts. Promotes a positive image of the program by ensuring an understanding of the services available and conducting oneself according to a professional code of ethics. Programmatic Fundraising and Development Aids in grant writing and fundraising for VITA and asset building projects. Enhance Community Collaboration Develops strategic plans to recruit and assist in training volunteers and strengthen alliances for expanding and promoting VITA through the community. Aligns asset building strategies with community-wide expectations to address poverty in families/individuals. Maintains harmonious working relationships with co-workers, United Way, educators, and other related service agencies and collaborative contacts. Risk Management Maintains tax certifications to prepare taxes and attend related training sessions to expand knowledge of tax related laws and expectations. Renews and creates MOU's with tax site host Ambassadorship Serves as an ambassador for ESR and all collaborating partners and maintain the integrity of the organizations involved. Serves as a team player and assist in furthering the mission of the organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, stand, crawl, bend, stoop, climb, use hands to finger, handle, or feel; and reach with hands and arms, here. The employee frequently required to sit and talk. The employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job includes close vision, distance vision, peripheral vision, and depth perception. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is rarely exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Specifications The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. Licenses, Registrations, Certifications Valid Driver’s License and reliable transportation that may be used in the performance of duties. Qualifications: Should possess a 4-year college degree in business or related field, volunteer recruitment experience, tax preparation, and five years’ experience in financial, education or related field. Preferred candidates will have a Human Services, Business, Marketing, Operations or related degree, with two years related experience. Must have working knowledge of computer data entry process of Microsoft programs and other related software programs with strong computer skills in Microsoft Excel and tax software. The position also requires the ability to speak in public and to relate and maintain relationships with educators, clients, businesses, creditors, other agencies, etc.

Employee Relations Manager – PART TIME Primary Role: The Employee Operations Manager will be responsible for data entry, timesheets, benefits, managing the organizations HR, helping and creating organizational and program training opportunities in collaboration with the Sr. Financial Director, Executive Director and Program Operations Director, and other misc. tasks. This position's primary responsibility is ensuring organizational effectiveness by providing leadership for the organization's employee functions. Reports to: Executive Director Duties: Organizational Effectiveness Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, HR process and organizational planning. Create measurable outcomes to access effectiveness and efficiency of Support Services (HR, Training and EEO Compliance), through improvements to each function as well as coordination and communication between support and business functions. Play a significant role in long-term planning, including an initiative geared toward operational excellence. Performs timesheet management, including tabulation of accrued employee benefits and services. Organization of HR documents. Conduct training sessions for clients and community. Oversee employment placement services. Regular meetings with Sr. Finance Director Executive Director around HR related expenses. Supervise and plan contractual services as needed. Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. Create measurable to access effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions. Play a significant role in long-term planning, including an initiative geared toward operational excellence. Oversee overall security management, phone, planning, systems and controls. Development of system related budgets for maintaining and purchasing agency equipment. Inventory tracking for all agency supplies, furniture and donated items. Payroll management, including tabulation of accrued employee benefits and services. Organization of HR documents. Conduct training sessions for clients and community. Oversee employment placement services. Regular meetings with Sr. Finance Director Executive Director around fiscal planning. Supervise and plan contractual services as needed. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, stand, crawl, bend, stoop, climb, use hands to finger, handle, or feel; and reach with hands and arms, here. The employee frequently required to sit and talk. The employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job includes close vision, distance vision, peripheral vision, and depth perception. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is rarely exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Specifications • The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. Licenses, Registrations, Certifications Valid Driver's License and reliable transportation that may be used in the performance of duties. Qualifications: The Employee Relations Manager should possess a 4-year college degree with 3 plus years' experience in technology, logistics and human resources or related field. Must demonstrate a commitment to social justice and the mission. Have excellent communication skills both verbal and written. Be knowledgeable of government contract management and knowledge and experience in organizational effectiveness and operations management implementing best practices. Exhibit leadership and vision in working with staff groups and major projects or initiatives. Have excellent interpersonal skills and a collaborative management style. Budget development and oversight experience. Demonstrates commitment to high professional ethical standards and a diverse workplace. Excels at operating in a fast pace, community environment. Excellent people manager, open to direction and collaborative work style and commitment to get the job done. Able to challenge and debate issues of importance to the organization and look at situations from several points of view. Be persuasive with details and facts. Delegates responsibilities effectively. Have a high comfort level working in a diverse environment. Excellent working knowledge of computer data entry process, Microsoft Office, and other related software programs.

Experiment in Self Reliance privacy, general information and use. Privacy General Information and Use Acrobat Reader for Viewing Documents Many documents on this site are in a PDF format. You’ll need Adobe® Acrobat® Reader® to view them. You can download here . Search Need help finding what you’re looking for? Use the keyword search function available in the upper-right corner of your screen. Our Focus The focus of Experiment in Self-Reliance (ESR) is to provide low income residents of Winston-Salem and Forsyth County with social/community action service. Therefore, our priority is to respond to inquiries from Forsyth County. We do not provide assistance services to those outside Forsyth County. Still have questions about how to use www.eisr.org ? Contact us here . Ownership of Content All information on www.eisr.org , as well as the organization and layout of the website, is owned and copyrighted by the Experiment in Self-Reliance, Inc., unless otherwise noted. All rights reserved. Except as expressly authorized by ESR, you may not copy, distribute, resell, display, sub-license or create derivative works based on any such information from the website, in whole or in part. Acceptance of Terms By accessing ESR’s website, www.eisr.org , including all information, documents, communications, files, text, graphics, software, and products available through the website, you agree to the following terms. If you do not wish to be bound by these terms and conditions, you may not access or use the website. If you breach any of the Terms of Use, your authorization to use this website automatically terminates, and any materials downloaded or printed from the website in violation of the Terms of Use must be immediately destroyed. Modifications We may amend these Terms of Use from time to time; please review them periodically. We maintain the option to modify these Terms of Use at any time by electronic notice posted on our website. Your continued use of our website after the date that such notices are posted will be deemed to be your agreement to the changed terms. Nature of Materials All materials on www.eisr.org are samples that have been provided in order to advance the public interest for educational and guidance purposes only. They are not standard or model forms and should not be used as such. These documents have been created to meet unique program needs of nonprofits, and the actual content of a particular document may not be appropriate for your organization. Therefore, while these documents may serve as a starting point for drafting or revising similar documents, independent judgment and, where appropriate, the advice of competent legal counsel is strongly recommended. Use of Materials www.eisr.org is for informational purposes only and is provided to you solely for your own personal, non-commercial use and not for purposes of resale, distribution, public display or performance or any other uses. 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The www.eisr.org website is provided on an “as is,” “as available” basis without warranties of any kind, express or implied, including, but not limited to, those of TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE or NON-INFRINGEMENT or any warranty as to accuracy, timeliness, completeness or arising from a course of dealing, usage or trade practice. No oral advice or written information provided by ESR or its employees, directors, officers, or agents shall create a warranty; nor shall members or visitors to the website rely on any such information or advice. The user assumes all responsibility and risk for the use of this website. Under no circumstances shall ESR, its directors, officers, employees, agents, or anyone else involved in creating or maintaining this website be liable for any DIRECT, INDIRECT, INCIDENTAL, SPECIAL or CONSEQUENTIAL DAMAGES, or LOST PROFITS resulting directly or indirectly from the use or inability to use the website and/or any other websites which are linked to this website – or resulting directly or indirectly from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized access. 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We ask that you email us to let us know of your intentions to link to our site, and indicate the purpose of the link. No link may present or display a product or activity in a way that states or implies the ESR’s endorsement. ESR does not endorse any commercial organizations or products. External Links — links from www.eisr.org ESR’s website includes links to external websites created and controlled by parties other than the ESR. These links are provided only for the convenience of users of this site and any information obtained thereby does not necessarily represent the opinions of ESR. These links do not fall under the www.eisr.org domain, and ESR is not responsible for the privacy practices or the content of external websites. ESR makes no representation about the accuracy of any information contained in these links. Your use of any linked website is solely at your own risk. We do not routinely link to private, commercial or other similar websites, other than current corporate sustainers of the ESR’s programs and services. However, on a case-by-case basis, we will consider requests from such groups or persons to link to their websites. ESR will grant such requests only where it is determined that such links will clearly support our mission, and where we have concluded that such links will not in any way jeopardize our reputation, independence, objectivity, mission or ability to serve the nonprofit sector. To make a request, email ESR. General The Terms of Use and the other rules, guidelines, licenses and disclaimers posted on www.eisr.org constitute the entire agreement between ESR and you with respect to your use of our website. If for any reason a court of competent jurisdiction finds any provision of the Terms of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect. Any failure by ESR to enforce or exercise any provision of the Terms of Use or related right shall not constitute a waiver of that right or provision. The section titles used in the Terms of Use are purely for convenience and carry with them no legal or contractual effect. Privacy Policy As a nonprofit organization, the Experiment in Self-Reliance (“ESR”) places a high priority on protecting your privacy. This privacy policy was created in order to demonstrate the ESR’s commitment to the privacy of our clients and other website visitors. This policy explains what types of information is collected by the ESR’s website, www.eisr.org , and how this information is used. What Personally Identifiable Information is Collected ESR Clients and other website visitors that register to use www.eisr.org voluntarily provide us with contact information (such as name and e-mail address). We use this information internally for providing personalized service and for monitoring website traffic. Cookies Cookies are small bits of code that are sent to your computer when you logon to a website that allows us to identify you when you return to the site. ESR uses “cookie” messages to automatically help provide better services. They remind us who you are and your preferences for our website based on what you’ve done and told us before. The “cookie” is placed on your computer and is read when you come back to our website. Cookies let us take you to the information and features you’re particularly interested in. 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Survey and Polls From time to time, we may offer surveys and/or interactive polls to users so they can share their opinions with others users, see what our users think about important issues or to better target our content. Participation in the surveys and/or polls is optional. Opinions and responses are not identifiable to any particular user. We may share aggregated demographic information with partners or supporters. We never share any information about specific individuals with any third party. Modifications We may amend this privacy policy from time to time; please review it periodically. We maintain the option to modify this policy at any time by electronic notice posted on our website. Your continued use of our website after the date that such notices are posted will be deemed to be your agreement to the changed terms. If you have questions or comments, please email the Experiment in Self-Reliance, or mail them to Experiment in Self-Reliance, Inc, Post Office Box 135, Winston-Salem, NC 27102

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Director of Agency Operations Primary Role: The Director of Agency Operations plans, coordinate, and direct a broad range of services that allows the organization to operate efficiently. The individual in this position will insure that agency programs and facilities operate as intended by the Executive Director, Board of Directors and as defined by agency guidelines and funding sources. This position will be required to provide leadership for Program Managers and insure that the services provided are sufficient to meet the agency goals of individual self-sufficiency, design and conduct monthly staff development meetings designed to update and upgrade the quality of services the agency provides, and serve in an administrative capacity in all matters relevant to employment of direct service workers in the agency. This individual will also be responsible for developing a relevant in-house tracking system utilizing programmatic data from program managers, data clerk and computer technician. The Director of Agency Operations attend and assist Executive Director in the bi-weekly monitoring of Program Managers progress of aiding Success Coaches, Caseworkers in meeting client case plans. The Director of Agency Operations coordinates space allocation, facilities maintenance and operations, and major property and equipment procurement, security, recycling, wellness and transportation services if needed. Additionally, this position ensures that contracts, insurance requirements, and government regulations and safety standards are followed and up to date. They may examine energy consumption patterns, technology usage, and personal property needs to plan for their long-term maintenance, modernization and replacement. Reports to: Executive Director Duties: Organizational Effectiveness: Assists the Executive Director in all matters related to the employment of direct service workers. Assists Executive Director in providing leadership for Program Managers, Caseworkers, Maintenance and Facilities management. Receives programmatic statistical data and analysis from Program Managers, clerical support, or computer technician in preparation for presentation to Executive Director, Board and Funding Sources. Participates and provides written and oral update to Executive Director during bi-weekly meetings. Provides written update for monthly board meeting. Provides written update and support for Internal Operations Committee. Re-trains and upgrades new and existing agency staff. Designs and conducts monthly staff development meetings to improve service quality. Provides monthly assessments tot the Executive Director and Sr. Finance Director for facilities management. Reviews the agency's services to ensure they meet the goals in agency guidelines. Prepares budget request to support service goals in concert with the Executive Director. Stays abreast of guidelines or regulations regulated to all funding sources. Assists in other special projects as determined by the Executive Director or Board of Directors. Aids the Sr. Finance Director in leadership in the absence of the Executive Director. Enhance Community Collaboration Attends and serves on community job-related committees to stay abreast of changes in agency service population. Monitors services in the wider Winston-Salem community to ensure that agency services are appropriate to community problems, and develops proposals for service changes when necessary. Ambassadorship Serves as an ambassador for the Experiment in Self-Reliance and respects the integrity of the organization. Serves as a team player and assists in furthering the mission of the organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, stand, crawl, bend, stoop, climb, use hands to finger, handle, or feel; and reach with hands and arms, here. The employee frequently required to sit and talk. The employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job includes close vision, distance vision, peripheral vision, and depth perception. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is rarely exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Specification The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. Licenses, Registrations, Certifications Valid Driver’s License and reliable transportation that may be used in the performance of duties. Qualifications: Director of Agency Operations must possess a 4-year degree in Social Work Degree or related field and a minimum of 8-10 years’ experience in business administration. Experience in a low-income population. Have proven supervisory or administrative content. Must have a capacity to collaborate cooperatively with people with varied personal backgrounds. Be able to supervise and lead program managers, caseworkers, maintenance, property management, and build appropriate referral networks in the community. Strong interpersonal, written, and oral skills

ESR’s self-reliance programs meet clients where they are in their lives, and provide education and resources to help them overcome obstacles to become self-reliant. Case managers at ESR offer counseling that addresses a wide variety of life circumstances, helping clients learn to recognize and make good choices as they are faced with difficulties. Programs Steps to Success Orientation: The collection of general information and a surface level needs assessment as the first step in determining eligibility and suitability. Intake: The in-depth interview to retrieve information in preparation for making a program enrollment decision. Needs Assessment: The in-depth analysis of information gained during intake for the purpose of insuring eligibility and suitability. Documenting major needs and concerns. Case Staffing: Enrollment decisions are made during this phase when eligibility and suitability; issues are fully determined. Enrollment/Referral: Process by which the case plan is designed for action by the client and case manager. Case Plan: Listing of short-term objectives and long-term goals; Action steps, benchmarks, client and case manager responsibilities. Case Management/Service Delivery: Implementation of programmatic services that lead to social and economic self-sufficiency. ESR’s self-reliance programs meet clients where they are in their lives, and provide education and resources to help them overcome obstacles to become self-reliant. Case managers at ESR offer counseling that addresses a wide variety of life circumstances, helping clients learn to recognize and make good choices as they are faced with difficulties (or windfalls!). Counseling includes but is not limited to education options, preparing for employment improvement (job readiness), budgeting, stable and appropriate housing options, financial literacy and personal/emotional support. ESR offers social and cultural activities to facilitate client engagement in the community. ESR’s programs provide holistic support for people who want to rise above poverty and break the cycle of generational poverty. This means working with the whole household or family. ESR looks at the whole picture to understand what success, stability, and upward mobility look like to that household. Then ESR tailors emotional, social, educational, and financial resources to fit the needs and goals of the client. However, clients are held accountable for their own progress, as well. New Century IDA Assists individuals and families in Forsyth County become more financially stable and build assets that will continue to grow in value become first-time homeowners or enhance your small business. You’ll receive economic literacy training and support. Forsyth Fre e Tax Prepares basic tax returns each year during the tax season for low-income residents, its clients and general public. Taxes are prepared and electronically filed by trained volunteers at a variety of local sites. Self-Sufficiency Designed to help low-income working households to escape poverty, increase their standard of living and their social and economic self-reliance. You can expect one-on-one counseling to help meet your goals. Empowerment Series Our goal is to provide financial literacy sessions that fit your needs and schedule. Sessions will challenge, teach, and prepare you for the future.

Tax FAQ Have a question about filing your tax return? We can help! Here are our Frequently Asked Questions. Have additional questions? Give us a call at 336-722-9400 . Question: Am I required to file a tax return? Answer: To determine if you are required to file a tax return will depend on several factors, including your age, gross income, filing status, and if you are a dependent on someone else’s tax return. To get more specific information on who must file, check out IRS Publication 501. Question: What is the difference between the standard deduction and itemized deduction? Answer: A standard deduction is a fixed dollar amount based on the taxpayer’s filing status that lowers the taxpayer’s taxable income. The standard deduction is a benefit that eliminates the need for taxpayers to itemize deductions such as medical expenses, mortgage interest, and charitable contributions. Itemized deduction allows taxpayers to reduce their taxable income based on specific personal expenses such as medical expenses, mortgage interest, and charitable contributions. Most taxpayers have a choice of either taking a standard deduction or itemized deduction whichever gives the taxpayer the lower taxable income and lower tax amount. Question: Will I receive a tax form if I had a health plan through the Health Insurance Marketplace? Answer: If a taxpayer or anyone in the taxpayer’s household is enrolled in a health plan through the Health Insurance Marketplace, Form 1095-A will be issued. This form will be mailed from the Health Insurance Marketplace and not the IRS. If you have not received Form 1095-A, contact the Health Insurance Marketplace (800-318-2596) or visit the website https://www.healthcare.gov/. Question: What do I do if I have been a victim of identity theft? Answer: If you have been a victim of identity theft, contact the IRS Identity Protection Specialized Unit at 800-908-4490 extension 245 immediately. Question: When are tax returns due for the tax year 2024? Answer: Taxpayers will have until Tuesday, April 15th, 2025 to file their 2024 tax returns. Question: How can I check the status of my tax refund? Answer: The taxpayer can check the status of a tax refund by using the Where’s My Refund? tool (https://www.irs.gov/refunds). Where’s My Refund? tells the taxpayer if their tax return has been received and if the IRS has approved their tax return and/or sent the taxpayer their tax refund. Question: What if I am unable to pay the taxes that I owe? Answer: It’s important that taxpayers still file a tax return even if the taxpayer is unable to pay the taxes owed. Failing to file a tax return will result in penalties and interest. If the taxpayer is unable to pay taxes owed, the IRS has multiple payment options including installment agreements. For additional information, taxpayers may call (800-829-1040) or visit the IRS website .